CARIERE

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CARIERE

ORDMARK OPPORTUNITIES

Cloud Services - DevOps Engineer - Infrastructure Automation (Chef/Ruby)

Request details:
Request no.: 1784
Request short description: Cloud Services – DevOps Engineer – Infrastructure Automation (Chef/Ruby)
Travel required: No
No. of resources needed: 2
Working Time: Work Schedule: Regular Business Hours + Occasional Overtime
Requested skills:
Mandatory skills: Very good communication skills in English, both written and spoken (at least level 4/5);
– Advanced Linux administration and troubleshooting skills, with a minimum of 3 years hands-on experience;
– Chef hands-on experience (setup Chef Infrastructure-server, workstation, clients, develop re-usable Chef cookbooks/recipes to automate Infrastructure as a code, standardized templates to automate Virtual environments provisioning);
– Implementing a continuous delivery framework using orchestration tools like Jenkins/Travis CI;
– Experience with GIT and Subversion (SVN) version control systems;
– Strong virtualization skills (VMware, KVM)
– UNIX scripting skills (solid experience writing medium complexity scripts in bash and ruby);
– Good understanding of storage and networking concepts;
– Experience providing support in medium to large scale infrastructure environments (change management processes, etc.);
– Experience using ticketing systems;
Nice to have skills:  Microsoft PowerShell experience
– Python experience
– Puppet / Ansible experience
What is the resource going to do: The candidate will be part of a global team responsible for developing and operating an enterprise scale Cloud offering (Infrastructure-as-a-Service) in a DevOps manner.
Other related info: n/a

Cloud Services - Technical Support Engineer (Cloud Network and Security)

Request details:
Request no.: 1787
Request short description: Cloud Services – Technical Support Engineer (Cloud Network and Security)
Travel required: No
No. of resources needed: 2
Working Time: Regular Business Hours + On-Call + Occasional Overtime
Requested skills:
Mandatory skills: Soft skills
• Fluent in English, both spoken and written
• Ability to work collaboratively in a global team environment or independently as the situation requires
• Good written and verbal communication skillsGeneral technical skills
• Strong knowledge of networking concepts in routing, switching and security areas
• Hands on experience with networking implementation and support in datacenter and/or service provider environments
• Good understanding of cloud & virtual infrastructures
• Experience working with HA load balancing topologies
• Should be able to analyse and troubleshoot complex networking problems
• Cisco CCNP / Juniper JNCIP or equivalent demonstrable experience (certifications are a plus)
• Extensive experience with all aspects of firewalling (security zones, flows, NAT, IPSec VPNs, etc)

Job specific technical skills
•Extensive and demonstrable experience with tunneling and encryption configurations (GRE, IPSec, others), routing protocols (BGP, OSPF, others), ethernet switching
•Hands on experience with:
– Juniper/Vyatta firewalls command line interface
– FortiGate security apliances
– Netscaler VPX
– security software (antivirus, spyware, malware, host-based intrusion)
– SSL certificates
• Experience with service provider networking technologies/protocols (MPLS, VPLS, BGP, etc)
• Proficient with Linux OS administration
Nice to have skills: • Scripting, automation
• skills Familiarity with OpenStack
• Proficiency with other vendors: Cisco, F5, Checkpoint, Arista, others
• Professional/Expert certification with Cisco/Juniper
What is the resource going to do: As a Technical Support Engineer you will be a member of the global support team resolving technical issues related to networking and security aspects for a large scale public cloud (Infrastructure-as-a-Service) solution. You will be expected to provide world class support to a diverse and innovative customer base.

Responsibilities include:
• Interact with client (internal or external) through customer support requests (tickets)
•Troubleshoot and diagnose customer reported issues, identify solutions and implementation/remediation method, or escalate to next level of support, as needed
• Assist and educate customers on basic, intermediate, advanced use and configuration of supported products and services
• Perform on-call service by rotation during week-ends or off-hours
• Perform other various duties as assigned.
Other related info: n/a

Cloud Services - DB2 Database Support Specialist

Request details:
Request no.: 1757
Request short description: Cloud Services – DB2 Database Support Specialist
Request date: 13/12/2016
Project start date: ASAP
Project duration: n/a
Project currency: USD
Working location: GPSG
Travel required: No
No. of resources needed: 2
Working Time: Business Hours + On-Call + Interventions/Overtime
Requested skills:
Mandatory skills: ‘Very good communication skills in English, both written and spoken (at least level 4/5);
Strong Linux / Unix skills (at least level 4/5);
Experience with DB2 Database Server in production environments –Database Administration /​Implementation /​Support /Monitoring /​Optimization;
Experience with DB2 HADR (High Availability Disaster Recovery) –Replication /​Configuration /​Support;
Experience with SQL;
Experience in writing stored procedures and functions;
Experience (from a database perspective) dealing with Application Severs, HTTP Servers;
Scripting experience (Bash/Ksh, Perl, Python);’
Nice to have skills: ‘Experience with middleware products (e.g. application servers);
Experience with Oracle DB;’
What is the resource going to do: ‘The candidate will be part of a global support team providing steady state support and production operations for a major enterprise cloud offering (Infrastructure-as-a-Service). Candidates must be available to perform planned off-hours changes per approved  change/maintenance windows, as well as on-call support by rotation (scheduled) and off-hours interventions for high severity incidents as needed.

Responsibilities:

Identify, troubleshoot and resolve production incidents related to database servers;
Perform database tuning as needed (e.​g.​performance ratios, I/​O load balancing, and memory buffers);
Review and provide database performance and tuning recommendations;
Participate in and perform major database upgrades (e.g. DB2 V9 to DB2 V10);
Implementation of database related security policies and procedures;
Perform database recovery;​
Perform Disaster Recovery testing;​
Support for database refresh activities and migrations;​
Review technical change requests commenting on potential risks or issues;
Troubleshoot complex systems identifying and solving bottlenecks;’
Other related info: n/a

Cloud Services - SAP Level 1 Support

Request details:
Request no.: 1697
Request short description: Cloud Services – SAP Level 1 Support
Travel required: No
No. of resources needed: 3
Working Time: 24×7 (Shifts)
Requested skills:
Mandatory skills: Technical skills:
– Computer Engineering University Degree;
– Excellent English language skills – reading, writing and speaking;
– Hands-on experience with Operating Systems (Linux/UNIX and Windows);
– Knowledge of Database Administration (any of Oracle/DB2/MSSQL/MySQL/Sybase) and/or SQL commands (database queries, etc.);
– Basic knowledge of networking principles;
– Availability and willingness to work shifts that can cover 24×7 (by rotation) is mandatory;
– Experience with SAP system administration (or other ERP systems) is a plus but not required (training will be provided)
Soft skills:
– Communication skills;
– Troubleshooting skills,
– Patience;
– Customer care/support experience;’
Nice to have skills: ‘- Experience in a Production customer support role is a big plus;
– Experience with ITIL-based processes;
– Professional certifications are a plus (ITIL, Linux, Databases);’
What is the resource going to do: The candidate will be part of a global support team providing steady state support and production operations for a major enterprise cloud-based SAP offering. Candidates must be available to perform planned 24×7 support by rotation (scheduled), in shifts. Job does NOT include help desk activities over the phone (ticketing system/application is being used as interface with the client).

Profile:

Technical Problem solver
Excellent communication (English) and listening skills
Customer-oriented
Team player
Very good analytical skills
Eagerness/willingness to learn
Ability to perform under pressure
Ability to multi-task ‘
Other related info: n/a

Cloud Services - SAP Level 1 Support

Request details:
Request no.: 1777
Request short description: Cloud Services – SAP Level 1 Support
Travel required: No
No. of resources needed: 3
Working Time: 24×7 (Shifts)
Requested skills:
Mandatory skills: Technical skills:
– Computer Engineering University Degree;
– Excellent English language skills – reading, writing and speaking;
– Hands-on experience with Operating Systems (Linux/UNIX and Windows);
– Knowledge of Database Administration (any of Oracle/DB2/MSSQL/MySQL/Sybase) and/or SQL commands (database queries, etc.);
– Basic knowledge of networking principles;
– Availability and willingness to work shifts that can cover 24×7 (by rotation) is mandatory;
– Experience with SAP system administration (or other ERP systems) is a plus but not required (training will be provided)
Soft skills:
– Communication skills;
– Troubleshooting skills,
– Patience;
– Customer care/support experience;’
Nice to have skills: ‘- Experience in a Production customer support role is a big plus;
– Experience with ITIL-based processes;
– Professional certifications are a plus (ITIL, Linux, Databases);’
What is the resource going to do: The candidate will be part of a global support team providing steady state support and production operations for a major enterprise cloud-based SAP offering. Candidates must be available to perform planned 24×7 support by rotation (scheduled), in shifts. Job does NOT include help desk activities over the phone (ticketing system/application is being used as interface with the client).

Profile:

Technical Problem solver
Excellent communication (English) and listening skills
Customer-oriented
Team player
Very good analytical skills
Eagerness/willingness to learn
Ability to perform under pressure
Ability to multi-task ‘
Other related info: n/a

Cloud Infrastructure Services Solution Manager with Italian

Request details:
Request no.: 1763
Request short description: Cloud Infrastructure Services Solution Manager with Italian
Travel required: No
No. of resources needed: 4
Working Time: 8×5 (9:00-18:00)
Requested skills:
Mandatory skills: “- Knowledge of Hybrid Cloud technologies and architectures on  Virtualization, SDDC and Orchestrator Technologies, Open Standards, SCP Architectures and  Brokerage components;
– Knowledge of Virtualised Computer, Networking and Storage solutions;
– Knowledge/ experience of/ in public and private cloud architectures (AWS, Azure, Softlayer, VMware vRealize);
– Knowledge of brokerage services solutions (i.e. CloudMatrix);
– Knowledge of security applications in Hybrid Cloud Environment such as firewall, micro-segmentation, anti-virus, syslog, security analysis;
– Knowledge of Disaster Recovery and data replications architectures;
– Knowledge of backup on cloud techniques;
– Knowledge of workload migration techniques;
– Fluent English and Italian (spoken and written);
Nice to have skills: n/a
What is the resource going to do: The Cloud Infrastructure Architect has a demonstrated technical knowledge of Hybrid Cloud standards and technologies.
Primary objective consists of Information Technology (IT) architecture, designs, and deploying solutions for:
– Virtualisation technology on Intel platforms, especially VMware vSphere, Red Hat KVM and Microsoft Hyper-V;
– Cloud Orchestration technologies such as IBM Cloud Orchestrator (ICO) and VMware vRealize;
– Open standard such as Openstack, Chef, Cloud Foundry.
Main Responsibilities:
– Performs critical evaluation and selection of hardware and sofware components (including appropriate vendors and partners);
– Estimates the services required within the solution design;
– Interacts with all stakeholders (Extended technical team, Sales Team, Deal Hub etc) in order to manage the deal within the organisation;
– Understands customer requirements based on which he/ she creates and delivers technical solution design (Italian);
– Makes a preliminary technical analysis of RFQ/RFP/Tender in order to address and evaluate possibility to deliver (GO/ NO GO) along with the sales team;
– Works effectively and autonomously in extended teams.
Other related info: n/a

Cloud Services - User Experience Designer

Request details:
Request no.: 1783
Request short description: Cloud Services – User Experience Designer
Travel required: No
No. of resources needed: 2
Working Time: Work Schedule: Regular Business Hours + Occasional Overtime
Requested skills:
Mandatory skills: • Very good communication skills in English, both written and spoken (at least level 4/5);
• Ability to work independently and as part of a global team;
• Previous experience in user experience design role, preferably within enterprise software and performing the design activities to deliver successful outcomes
• Ability to be creative, curious, questioning, open to critique and have a ton of initiative
• Examples of written and verbal communication skills, including the ability to articulate alternative approaches and to present information with attention to detail
• Ability to create designs at a variety of fidelity levels, and understanding of the most appropriate techniques to gather the most useful feedback at different stages in the process
• Ability to clearly communicate a design through storytelling that helps the audience develop empathy for the user, and clarity on what the user experience of the software will be
• Knowledge of software tools for design, production and implementation
Nice to have skills: Good understanding of public or private cloud solutions;
What is the resource going to do: The candidate will be part of a global team responsible for developing and operating an enterprise scale Cloud offering (Infrastructure-as-a-Service) in a DevOps manner.
The role requires to:
• Work closely with design team members, product management and engineering to identify user pain points and needs
• Explore, evaluate and refine low fidelity designs with a focus on gathering further user insight:
• Create design artefacts in a way that will get the feedback you need to influence the product’s design
• Conduct hands-on testing, workshops and interviews to derive insight from your designs
• Converge on a clearly articulated user experience that shows other designers, developers and offering managers how to address user pain points and deliver the things they need
• Work with Design Researchers, Visual Designers and Developers to ensure that everything you do is supported and guided by research, as well as being realistic and implementable
Other related info: n/a

Cloud Services - Networking and Security Support Specialist

Request details:
Request no.: 1778
Request short description: Cloud Services –  Networking and Security Support Specialist
Travel required: No
No. of resources needed: 2
Working Time: Normal business hours – Romania Timezone + on call support
Requested skills:
Mandatory skills: * Fluent in English, both spoken and written
* Strong network implementation and troubleshooting skills
* Minimum 5 years hands on experience with networking implementation/support in at least the main areas (routing, switching, security) in datacenter and/or service provider environments
* Should be proficient mainly in Juniper technology but also other vendor’s (F5, Cisco)
* Should be certified through OEM certifications at least at specialist level (JNCIS), professional preferred (JNCIP)
* Should be able to analyze complex networking problems and assist in large deployments
Nice to have skills: * Scripting, automation skills
* Experience with network management software
* Expert level certified (JNCIE)
* Proficiency with other vendors: F5, Checkpoint, Cisco
What is the resource going to do: Ticket based activity for implementing, managing and troubleshooting networking and security services based on  Juniper devices (routers, switches, firewalls), deployed for several customers’ solutions.
* review customer requirements
* prepare configuration templates, change plan
* create the change ticket, implement the change
* test/troubleshoot the end-to-end connectivity with the customer
* participate in customer enablement calls for different services (VPN, dedicated lines, MPLS)- Engages as an independent professional. Is able to articulate and compare alternatives approaches.
– Recognizes problems related to project objectives. Applies creativity and judgment to professional technical or operational problems.
– Challenges the validity of given procedures and processes to enhance and improve or develop complementary adjustments /solutions
Other related info: n/a

VMware Administrator for French customers

Request details:
Request no.: 1656
Request short description: VMware Administrator for French customers
Travel required: n/a
No. of resources needed: 1
        Working hours: Working days: Monday to Friday and Romanian bank holidays
Working Hours: in 3 shifts covering 09:00 – 21:00
On call support required outside business hours’
Requested skills:
Mandatory: Compulsory skills:
Fluency in spoken and written French and English
Experience with – VMware
– Networking
Experience in complex server configuration and support
Fast learner
Great communication skills
Skills, Knowledge & Experience
• Strong knowledge on VMware and networking
• Familiarity with RAID disk technologies & SAN infrastructure
• Familiarity with network infrastructure.
• Liaise with vendors and professional services.
• Knowledge of Enterprise Server Applications.
• Understanding of patch management software.
• Familiarity with Backup software and strategies.
• Knowledge and understanding of network applications, web servers, email servers, firewalls, databases, file shares and print servers.
• Strong communication and teamwork skills
• Strong technical problem solving skills
• Ability to learn and apply new technology and methodologies in a distributed environment
• Ability to solve problems quickly and completely’
Nice to have: • Windows Server, Unix, Linux, AIX, SAN
• AS 400
• Citrix
• VMWare
• DB (DB2; Oracle; MSSQL)’
Tasks & responsabilities
What is the resource going to do: CEP provides remote managed services for more than 30 French customers.
The team is being extended as a result of the increasing workload provided by newly integrated customers (Boursorama , BNP Cardif) and contract extensions (Ferrero).
We have to hire from the market because there are no available resources in the center to fulfill the requirements of the job: proficiency in French language and strong technical experience.
Tasks and Activities
• Availability to work on call
• Maintenance of datacenter infrastructure
• Monitor server performance and availability
• Troubleshoot issues for the specific competency
• Promote and maintain server patch management practices.
• Provide metrics for capacity management purposes.
• Troubleshoot performance issues, troubleshoot OS configuration and hardware failures and apply fixes
• Event Management (analyze alerts and logs)
• Incident handling
• Problem resolution
• Root Cause Analysis
• Initiate, assess, test, verify, document and quality assure system updates
• Create and implement change requests for incidents/problems as needed
• Provide technical assistance and expertise to customer’s administrators and SMEs in French language’
Other related info: n/a

VMware Administrator with French

Request details:
Request no.: 1708
Request short description: VMware Administrator with French
Travel required: No
No. of resources needed: 1
        Working Time: ‘Working days: Monday to Friday and Romanian bank holidays
Working Hours: in 2 shifts covering 09:00 – 21:00
On call support required outside business hours’
Requested skills:
Mandatory skills: ‘Compulsory skills:
Basic French language – spoken and written
Experience with VMware administration
Experience in complex server configuration and support
Fast learner
Great communication skills
• Strong knowledge on VMware and networking
• Familiarity with RAID disk technologies & SAN infrastructure
• Familiarity with network infrastructure.
• Liaise with vendors and professional services.
• Knowledge of Enterprise Server Applications.
• Understanding of patch management software.
• Familiarity with Backup software and strategies.
• Knowledge and understanding of network applications, web servers, email servers, fire-walls, databases, file shares and print servers.
• Strong communication and teamwork skills
• Strong technical problem solving skills
• Ability to learn and apply new technology and methodologies in a distributed environ-ment
• Ability to solve problems quickly and completely’
Nice to have skills: ‘• Windows Server, Unix, Linux, AIX, SAN
• AS 400
• Citrix
• VMWare
• DB (DB2; Oracle; MSSQL)’
What is the resource going to do: ‘• Availability to work on call
• Maintenance of datacenter infrastructure
• Monitor server performance and availability
• Troubleshoot issues for the specific competency
• Promote and maintain server patch management practices.
• Provide metrics for capacity management purposes.
• Troubleshoot performance issues, troubleshoot OS configuration and hardware failures and apply fixes
• Event Management (analyze alerts and logs)
• Incident handling
• Problem resolution
• Root Cause Analysis
• Initiate, assess, test, verify, document and quality assure system updates
• Create and implement change requests for incidents/problems as needed
• Provide technical assistance and expertise to customer’s administrators and SMEs in French language’
Other related info: n/a

Level 1.5 Lotus Support Engineer in French

Request details:
Request no.: 1660
Request short description: Level 1.5 Lotus Support Engineer in French
Travel required: Yes
No. of resources needed: 1
        Working hours: 8×5
Requested skills:
Mandatory: 1. Technical skills:
Basic MS Windows Sever 2000/2003/2008 and/or Linux administative knowledge (e.g. installation, create/modify users, manage system settings and services, etc.)
General IT administrative knowledge, basic notions and exposure to server architecture and operations (e.g. what is a cluster, load balancer, how to troubleshoot a user/hw/sw error)
Basic understanding of programming and or scripting concepts, preferably from a Java environment perspective (e.g. what is a class, what is a method or property, how to inherit, etc.)
Basic Networking knowledge2. Soft skills:
Communication skills
Troubleshooting skills, Patience
Customer care/support experience
Good command of the English language
Fluent in  French’
Nice to have: As many languages as possible: French, Russian, Italian, Spanish
Basic web application architecture and functionality knowledge (e.g. what is a web server, what is HTTP, how does a web browser communicate with an application server, etc.)
Linux – operation and administration (or any UNIX-like operating system: AIX, Solaris, HP-UX)
General Relational Database administration and SQL knowledge (e.g. how to use specific tools and create simple SQL commands )Traits and competencies wanted
Technical
Problem solver
Excellent communication and listening skills
Team player
Very good analytical skills
Eagerness/willingness to learn
Ability to perform under pressure
Ability to multi-task
Willingness to travel’
Tasks & responsabilities
What is the resource going to do: For IBM’s European scope of clients, Software Support Specialists are required to deliver Remote Technical Software Support Services in client national language:

Providing remote technical software support for Tivoli Network Management applications to clients
Interacting with client and IBM functions consistently until problem solution
Analyzing problems/situations, understanding problem impact on client business
Applying problem solving techniques
Responding to client queries, providing timely resolutions to client issues
Maintaining highest client satisfaction
Maintaining positive client relationships even in severe and pressurized situations
Performing problem management and end-to-end problem ownership
Logging all related activities for each customer query and handling client data securely
Employing IBM’s standard support delivery methodologies and tools
Performing in international software support delivery processes and environments
Requirements
Mandatory Skills:
1. Technical skills:
Basic MS Windows Sever 2000/2003/2008 and/or Linux administative knowledge (e.g. installation, create/modify users, manage system settings and services, etc.)
General IT administrative knowledge, basic notions and exposure to server architecture and operations (e.g. what is a cluster, load balancer, how to troubleshoot a user/hw/sw error)
Basic understanding of programming and or scripting concepts, preferably from a Java environment perspective (e.g. what is a class, what is a method or property, how to inherit, etc.)
Basic Networking knowledge’
Other related info:  n/a

Level 1 and 1.5 Support Specialist with German

Request details:
Request no.: 1702
Request short description: Level 1&1.5 Support Specialist with German
Travel required: No
No. of resources needed: 1
        Working hours: “Monday through Friday, 7:30 am until 10 pm
Saturday, 7:30 am until 4 pm, German&English (any other language is a plus)”
Requested skills:
Mandatory: “• Fluency in German & English (both written and verbal)
• Good General IT Knowledge
• Problem solver orientation
• Very good analytical skills
• Excellent communication and listening skills (both written and verbal)
• Strong communication and teamwork skills
• Team player
• Eagerness/willingness to learn
• Fast learner
• Ability to perform under pressure
• Ability to multi-task
• Ability to work in shifts”
Nice to have: “• Fluency in at least one of the following languages: French / Italian / Swedish / Spanish / Russian / Polish / Dutch / (written and spoken)
• Proven IT education or 1 year job experience  in customer support
• Proven remote support know-how (patches etc.)
• Customer facing experience
• Telephone skills with good voice tone and pitch articulation and overall speech quality
• Customer focus
• Positive attitude”
Tasks & responsabilities
What is the resource going to do: “• Providing initial remote technical software & hardware support  to clients
• Consistently interacting with customer and supervisors to have the issue solved
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Logging all related activities for each customer query and handling client data securely
• Employing client ‘s standard support delivery methodologies and tools
• Performing in international software support delivery processes and environments
• Respond to requests for technical assistance in person, via phone, electronically
• Follow service desk procedures
• Performing problem management and end-to-end problem ownership
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information , changes and updates
• Make sure the process conformity and SLAs are accomplished”
Other related info: n/a

Level 1.5 French Support and System Administration Engineer

Request details:
Request no.: 1776
Request short description: Level 1.5 French Support and System Administration Engineer
Travel required: No
No. of resources needed: 3
        Working Time: Shifts 24×7
07:00-16:00 ; 09:00-18:00 ; 15:00-24:00 ; 23:00-08:00
Requested skills:
Mandatory skills: Compulsory skills:
Fluency in spoken and written French and English
Very good problem solving skills
Very good analytical skills
Ability to perform under pressure Fast learner
Good communication skills
Nice to have skills: Skills, Knowledge & Experience
· Good communication and teamwork skills
· Willing to develop knowledge in the following areas: Windows Server, Citrix, VMWare, Linux/ Unix, AIX, AS 400, Networking, DB (DB2, Oracle, MSSQL), network infrastructure
· Ability to learn and apply new technology and methodologies in a distributed environment
· Ability to solve problems quickly and completely
·Technical background
· Knowledge and understanding of network applications, web servers, email servers, firewalls, databases, file shares and print servers.
What is the resource going to do: Tasks and Activities
· Availability to work in shifts 24×7
· Monitor servers performance and availability
· Perform scheduled controls on servers and report the results
· Act as SPOC for our customers
· Performing server administration, management and configuration tasks according to existing procedures
· Event Management (analyze alerts and logs)
· Incident handling according to existing procedures
· Register change requests for incidents/problems as requested by the customers
· Provide technical assistance and expertise to customer’s administrators and SMEs in French language
Other related info: n/a
Request details:
Request no.: 1744
Request short description: Level 1&1.5 Support Specialist with German
Travel required: n/a
No. of resources needed: 1
        Working Time: Monday through Friday, 7:30 am until 10 pm
Saturday, 7:30 am until 4 pm, German&English (any other language is a plus)
Requested skills:
Mandatory skills: • Fluency in German & English (both written and verbal)
• Good General IT Knowledge
• Problem solver orientation
• Very good analytical skills
• Excellent communication and listening skills (both written and verbal)
• Strong communication and teamwork skills
• Team player
• Eagerness/willingness to learn
• Fast learner
• Ability to perform under pressure
• Ability to multi-task
• Ability to work in shifts
Nice to have skills: • Fluency in at least one of the following languages: French / Italian / Swedish / Spanish / Russian / Polish / Dutch / (written and spoken)
• Proven IT education or 1 year job experience in customer support
• Proven remote support know-how (patches etc.)
• Customer facing experience
• Telephone skills with good voice tone and pitch articulation and overall speech quality
• Customer focus
• Positive attitude
What is the resource going to do: • Providing initial remote technical software & hardware support  to clients
• Consistently interacting with customer and supervisors to have the issue solved
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Logging all related activities for each customer query and handling client data securely
• Employing client ‘s standard support delivery methodologies and tools
• Performing in international software support delivery processes and environments
• Respond to requests for technical assistance in person, via phone, electronically
• Follow service desk procedures
• Performing problem management and end-to-end problem ownership
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information , changes and updates
• Make sure the process conformity and SLAs are accomplished
Other related info: n/a

Level 1 and 1.5 IT Support Specialist French

Request details:
Request no.: 1737
Request short description: Level 1&1.5 IT Support Specialist French
Travel required: when needed
No. of resources needed: 4
        Working Time: 24×7 – Actual shifts (Saturdays are worked through rotation):
08:00 – 17:00 (Monday – Saturday)
10:00 – 19:00 (Monday – Friday)
12:00 – 21:00 (Monday – Saturday)
Requested skills:
Mandatory skills: • Fluency in English and French (written and verbal)
• Fluency in at least one of the following languages is a plus: Italian / Spanish / German / Dutch
• Proven IT education or 1 year job experience as IT specialist
• Specialized know how on Windows, Network, Active Directory
• Proven remote support know-how (patches etc.)
• Technical
• Problem solver orientation
• Excellent communication and listening skills
• Strong communication and teamwork skills
• Team player
• Very good analytical skills
Nice to have skills: • Eagerness/willingness to learn
• Fast learner
• Ability to perform under pressure
• Ability to multi-task
• Willingness to travel if / when needed
What is the resource going to do: • Receiving and handling contacts (phone calls, emails or self-service requests)
• Providing remote technical software support to clients
• Keeping track of changes as per agreed upon processes and procedures on a daily basis
• Identification and authentication of the user
• Monitoring the email inbox and the Self Service Requests queue
• Opening of an incident/request ticket with clear description in English in the ticketing tool
• Analyzing problems/situations, understanding problem impact on client business
• Classifying and making an initial assessment of incidents/service requests
• Resolving requests or solving incidents following instructions in a knowledge base. A resolution can also be a work-around of a known error
• Route all Service Desk non solvable incidents/service requests to the appropriate level support, based on agreed service levels
• Keeping users informed on how to get updates on request status and progress
• Responding to client queries, providing timely resolutions to client issues
• Knowledge of standard office applications such as MS Office, operating system Windows 7 , networking knowledge and server experience
• Performing in international software support delivery processes and environments
• Employing client‘s standard support delivery methodologies and tools
• Maintaining highest client satisfaction – performing problem management and end-to-end problem ownership
• Applying problem solving techniques
• Analyzing problems/situations, understanding problem impact on client business
• Interacting with client functions consistently until problem solution
Agents who complete satisfactory or exceptional service, may also be expected to:
• Provide technical expertise for activities under development or in deployment
• Drive and support technology based knowledge exchange within the Customer Support team
• Proactive research into the latest tools and technological developments to support the ongoing needs of the business
• Ensuring that work carried out by the Service Desk Team is executed in such a way as to comply with the available procedures
• Acting as a technical mentor/coach to all Service Desk agents
• Contributing to the maintenance and development of the technical competence of the agents through staff training
• Being available to discuss and resolve technical issues with other team members as necessary
• Investigating issues and finding resolution
• Participating at the ticket quality process and monitoring the quality of the services delivered to our customer
• Identifying spots for improvement and come with ideas for change
• Provide immediate support to Management when required
• Working closely with the PO / TL in order to make sure the team needs are acknowledged
Other related info: n/a

Operations Architect for Service Management

Request details:
Request no.: 1679
Request short description: Operations Architect for Service Management
Travel required: n/a
No. of resources needed: 1
        Working hours: Monday to Friday 9:00 18:00
Requested skills:
Mandatory: • Fluent English and Italian (spoken and written)
• Ability to work under pressure and remain decisive
• Communicative competence (pro-active)
• Willingness to learn new things and extremely flexible if workflow is changing
• Knowledge of middleware technologies especially in the service management area as the following:
• IBM SmartCloud suite of products (such as SmartCloud Control Desk)
• IBM Netcool suite of products (such as IBM Netcool/OMNIbus)
• IBM Rational suite of products (such as UrbanCode Deploy)
• IBM Spectrum suite of products (such as IBM Spectrum Protect)
• Best if also knowledge on competition technologies, such as BMC, Nagios and CA’
Nice to have:
Tasks & responsabilities
What is the resource going to do: This role concentrates on the development and design of IT Transformation solutions that support the business requirements of the client and moreover design of systems to manage the infrastructure and applications used by the client. Solution responsibility can include infrastructure strategy and design, systems strategy and design, communications strategy and design, and data center strategy and design. Included in the focus areas are the critical evaluation and selection of the software and hardware components (including partners) of the infrastructure. Best practices in this role use reference architectures and service product assets to develop conceptual and detailed designs. Infrastructure Architects are responsible for performance, availability and scalability of the solution and the impact on the client’s infrastructure.

Moreover, the candidate must have the following competencies in the middleware arena:
ü Very good knowledge of the ITIL (IT Infrastructure Library) practices.
ü Capability to design Service Management solutions (such as availability, configuration mgmt, change mgmt, service desk solutions).
ü Good knowledge of IBM design methodologies (such as Team Solution Design, Unified Method Architecture or similar design methods)
ü Capability to design managed services (such as server management service)
ü Knowledge of IT Governance including IT Organization design
ü Capacity and performance analysis, data collection and reporting for server, storage and network;
• Especially he also has to make critical evaluation and selection of the hardware and software components (including the most appropriate vendors and partners of the infrastructure).
• He must be able to estimate the services for realizing the solution. For instance he must identify the job profession (IT/Architect, IT/Specialist, PM etc), estimates the effort (number of days needed) with related band and Level 40.
• He should have also the ability to interact with all the stakeholder (Extended technical team, Sales Team, Deal Hub etc) in order to manage the deal with all the organizations.
• He must able to understand documentation in Italian language and able to deliver technical documentation (in Italian) that explain the solution provided.
• If necessary he must be able to make a preliminary technical analysis of RFQ/RFP/Tender in order to address and evaluate, along with the sales team, if proceed with the answer or not and provide support in the choices of GO / NOGO being OMDT process.
• He must demonstrate ownership in following the specific opportunity and the ability to work effectively in an extended team.’
Other related info: n/a

Network Pre-Sales Consultant

Request details:
Request no.: 1690
Request short description: Network Pre-Sales Consultant
Travel required: n/a
No. of resources needed: 1
        Working hours: 8×5 (9-18)
Requested skills:
Mandatory: ‘-Bachelor’s degree or equivalent combo of experience and education -Must have 3+ years, Pre-Sales or Network Engineering related experience. -Ideally you will hold a CCNA, CCNP, CCDP, JNCIA, JNCIS-ENT, JNCIP-ENT certification. -In-depth knowledge in at least one area of specialization. (Collaboration, Enterprise Networking –Routing, Switching, Security or Wireless or Data Centre experience. -Competitive knowledge including solution, technology and product offerings. -Understanding and conversant about company, competitors, technologies, solutions, product strengths, weaknesses, opportunities and threats. -Excellent written and verbal communication, listening, negotiation and presentation skills. -Ability to work effectively, add value as a team member. -Demonstrated technical knowledge and consultative skills.
-Excellent language skills in English’
Nice to have:
Tasks & responsabilities
What is the resource going to do: ‘Essential Duties:
IBM is currently looking for a talented technical sales people to work as Pre-Sales Engineer’s within the Network Solution Design Organisation. The ideal candidate will ideally hold a CCNA or CCNP or CCDP , Juniper JNCIA, JNCIS-ENT, JNCIP-ENT and have pre-sales experience in following Architectures: Collaboration, Enterprise networking –Routing, Switching, Security or Wireless or Data Centre. The roles will be spread across our Organisation, Service Provider, Public Sector, & Enterprise Accounts.
You will partner with our Account Executives in a Pre-Sales technical role, showcasing Cisco, Juniper products and explaining features and benefits to customers-and designing and configuring products to meet specific customer needs. Gain access to the broad palette of Network technologies and applications in a variety of vertical markets. In additional to technological aptitude, and the ability to learn quickly and stay current, the ideal candidate’s interpersonal, presentation and troubleshooting skills evoke passion and confidence.
-Keep up-to-date on relevant competitive solutions, products and services.
-Provide technical and pre-sales support
-Perform technical presentations for customers, and prospects.
-Provide quotes for Account Representatives.
-Working closely with IBM Account Executives across Europe and provide support on sales process.
– knowing Cisco, Juniper promotions in order to provide the best price/performance solution design.’
Other related info: n/a

Automation / Pattern Designer

Request details:
Request no.: 1724
Request short description: Automation / Pattern Designer
Travel required: YES (up to 30% of the time)
No. of resources needed: 1
        Working Time: 8×5, Mo-Fr: 9:00 – 18:00, Availability to work outside normal working hours
Requested skills:
Mandatory skills: “- very good knowledge of any *nix & windows operating systems (RHEL, Centos, Windows Servers, etc.)
– *nix shell scripting skills (ksh, bash);
– windows scripting skills (power shell, vbscript);
– capability in debugging various daemons, apps, scripts on the fly;
– good Ruby and/or Python programming skills;
– experience with cloud solutions and virtualization;
– networking related knowledge is a minimum (media & host layers), experience would preferable;
– ability to understand complex architectures and integrated systems;
– experience in working with source control mechanisms, git would be preferable;
– understanding and working knowledge with infrastructure services like DNS, DHCP, NTP;
– experience / knowledge with any middleware products is a plus;
– knowledge in any one (or more) of the following configuration management/administration/devops tools: Salt, Chef, Puppet, Ansible;
– Fluent English in conjunction with excelent communication skills;
– good organizational and negotiation skills;
– good leadership skills;
– comercial awareness and business acumen;
– Ability to analyse technical issues, produce valid conclusions, recommendations, and plans of action;
– Ability to work collaboratively in a team environment or independently as the situation requires;
– At least 5 years of work experience in the IT industry  is a prerequisite.”
Nice to have skills: “- Knowledge of the following unix flavours: IBM AIX, Sun Solaris;
– Any additional scripting or programming language is a plus;
– Openstack, Heat experience is a plus
– VMware (hypervisors, vCenter, vRA, vRO) knowledge is a plus
– Good understanding of enterprise security practicies and policies
– Experience and working knowledge with enterprise architecture frameworks and methodologies”
What is the resource going to do: “You are responsible for:
– analyzing client needs and requests
– structure and document requirements through the use of detailed design documents and project specific requirements sheets
– prepare, present and get sign-off  from the client at the end of design and requirements phase
– assure the developers understand requirements and the objectives they need to achieve, and work with the development team throughout the project lifecycle
– solve solution and technical related problems, document and communicate results to the proper stakeholders
– identify and propose process and other types of improvements for the entire project lifecycle
– work with the PMs and Scrum Leads on project closure tasks, like deliverables sign-offs, lessons learned
– as part of the client relationship, you will also be responsible for mentoring and advising the client towards the cloud best practices and standards, such that the clients get the most return on investment based on the solution(s) being offered.
In order to be able to satisfy all of the above, you need to have a very good understanding of the current service offerings, organizational structure and key stakeholders. Once you have passed the ramp-up period, you will also be involved in the technical strategy related discussions, forums and boards.”
Other related info: n/a

Websphere Specialist

Request details:
Request no.: 1725
Request short description: Websphere Specialist
Travel required: No
No. of resources needed: 2
        Working Time: Working days: Monday to Friday
Working hours: 09:00-18:00
On call support required outside business hours (including weekend and bank holidays)
Requested skills:
Mandatory skills:  In-depth understanding of WebSphere MQ & Message Broker runtime topologies and architecture and troubleshooting experience with the ability to analyze technical problems to prevent future occurrence.
• Experience in Middleware application security architecture and performing application deployments (Websphere Message Broker and DataPower)
• Experience in HA clustering and failover
• Experience in Distributed Operating Systems (AIX, HP-UX, Linux and Windows)
• Experience in Web services (e.g., SOAP, UDDI, WSDL, etc.)
• Ability to comprehend and respond to process changes, exhibit adherence and make judgmental decisions
• Ability to communicate effectively with audiences of varying technical aptitudes
• Ability to structure, draft and review technical documentation
• Ability to work under pressure and remain decisive.
• Should be able to mentor junior member of the team.
• Should act as a role model
• Ability to conceptualize problems
• Willingness to learn new things
• Extremely flexible if workflow is changing
• Fluent English (spoken and written)
• Communicative competence (pro-active)
• Team player
• A very positive attitude towards life
• Highly motivated
Nice to have skills:  ITIL Certified (foundation or/and practitioner) or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines
• Experience with Mainframes (Z/OS) desired but not required
• IBM Technical Certification & Bachelors’ degree desired but not required
• Experience in implementing complex integration solutions desired but not required
• Experience in performing WebSphere MQ migrations
• Experience in creating, configuring, debugging DataPower services
• Experience in monitoring and troubleshooting of DataPower appliances and services
• Experience in SOA technologies (ESB, SCA, SDO, CBE), message transport technologies (JMS,(S)FTP(S), HTTP(S), SSL), Web Services technologies (SOAP, WSDL, WS-*), data mapping and transformation technologies (XML, XSD, XSLT, XPATH), and data base technologies (JDBC, Oracle/SQL)
What is the resource going to do: • Installation, upgrades, performance tuning, configuring security, monitoring and troubleshooting of WebSphere Message Queue (WMQ), WebSphere Message Broker (WMB) and WebSphere DataPower environments.
• Will maximize the availability and performance for all WebSphere MQ, Websphere MB and WebSphere DataPower systems
• Will provide technical assistance to the entire customer staff of developers, operators and administrators
• Will develop a detailed understanding of WebSphere MQ Clustering for High Availability
• Providing cause analysis and fix for infrastructure issues to prevent their recurrence and thereby potential business impact
• Monitoring, tracking, trending, analysis and tuning of our WebSphere MQ, WebSphere MB and DataPower Systems
• Validating backup techniques to ensure ease of system recoverability
• Management of assigned enterprise services projects or components of projects from Application Services
• Maintaining the system integrity and security by following the published Configuration Standards and Best Practices.
• Timely security patching and applying recommended maintenance fixes as required.
• Support and implementation of the Security policies and Controls as defined and developed by the Information Security team
Other related info: n/a

Product automation developer / deployer

Request details:
Request no.: 1745
Request short description: Product automation developer / deployer
Travel required: potentially, up to 20% of the time
No. of resources needed: 4
     Working Time: 8×5, Mo-Fr: 9:00 – 18:00, Availability to work outside normal working hours
Requested skills:
Mandatory skills: Technical Skills (at least 80% coverage required)
Operating Systems: Experienced Linux system engineer or Windows administrator. Can perform most tasks with no assistance.
At least 5 years hands-on experience with Red Hat Linux family (any of: RHEL, RHEV, CentOS, Oracle EL, SL, FC, etc.)
At least 3 years hands-on experience with  Windows Server family (2008, 2008 R2, 2012, 2012 R2)
Knowledge of the following Unix flavors is a plus: IBM AIX, Sun Solaris
Virtualization and Cloud Computing: Senior level virtualization skills. Can perform most virtualization tasks with minimum assistance.
At least 6 months hands-on experience with VMware or Linux KVM (libvirt, libguestfs, virsh, qemu, qemu-img, virtio) or equivalent experience using Xen, Oracle VM.
Basic Understanding of Platform as a service (PaaS) considered a plus
Knowledge of OpenStack and Heat Templates is a plus
Ability to understand complex architectures and integrated systems
Middleware and Database Skills
Experience in installing, configuring and managing two or more middleware, for eg: application servers, databases, web servers, messaging engines, etc
Deployment of Java Application Servers (WebSphere Application Server, Tomcat) or Deployment of Databases (SQL Server, Oracle DB, MySQL) is considered a plus
Storage and Networking: Basic Storage and Network Skills
Scripting and Automation: Experienced. Can perform most scripting tasks with no assistance in a language of choice (sh, ksh, bash, perl on *NIX and BAT, WSH, PoSH, VBS on Windows). Uses functions, flow control, conditional statements and understands basic unit testing concepts.
Infrastructure and middleware automation tools knowledge is desired: Chef, Puppet, Ansible, SALT
UNIX / Linux shell scripting (Bourne Shell / Korn Shell & POSIX tools). Uses tools such as curl, sed, awk, cut, tr, grep, sort, uniq, diff, patch, netcat to perform basic automation and text manipulation.
Jython / Python scripting skills considered a plus. JACL / Jython WAS wsadmin scripting also a plus.
Understands and uses regular expressions.
Basic understanding of XML and XML technologies (XPath, XML Schema)& tools (such as Saxon, LibXML, XSV, MSXML, SQC, tidy, xmllint) or JSON.
Basic understanding of RESTful web services using HTTP, REST principles, XML or JSON. Basic understanding of SOAP.
Understands and uses any centralized or distributed version control system (such as CVS, SVN, git, mercurial).
Experience with Continuous Integration tools (such as Hudson, Jenkins, CruiseControl, Bamboo, Jazz Build Server) considered a plus.
Basic understanding of source code build tools (build C / C++ and Java source code using Makefiles, ant, gradle or maven), debugging and troubleshooting.
Testing and Quality Assurance: Basic Testing and QA Skills
Has used and understands Bug Reporting Tools and Concepts (such as Bugzilla, RTC, ClearQuest, JIRA, rt, etc.).
Understands support processes and ticketing systems.
Basic testing and QA skills.
Soft Skills (100% coverage required)
English: proficient(understanding, speaking and writing).
Ability to monitor, report progress and achieve agreed deliverables.
Ability to document, certify, present and hand over (knowledge transfer) his work results.
Nice to have skills: Experience in Software Development Projects using agile development methodologies (SCRUM).
Experience with the IBM Cloud Computing Reference Architecture.
What is the resource going to do: Develop, Build and Deliver product automation according to client specifications in Chef and organization’s quality standards
Perform research as needed in order to incorporate new products or features
Develop automated tests
Assume ownership for both client communication and management of expectations
Other related info: n/a

Network Pre-Sales Consultant

Request details:
Request no.: 1732
Request short description: Network Pre-Sales Consultant
Travel required: n/a
No. of resources needed: 2
        Working Time: 8×5 (9-18)
Requested skills:
Mandatory skills: – Fluent English (spoken and written) -Bachelor’s degree or equivalent combo of experience and education -Must have 3+ years, Pre-Sales or Network Engineering related experience. -Ideally you will hold a CCNA, CCNP, CCDP, JNCIA, JNCIS-ENT, JNCIP-ENT certification. -In-depth knowledge in at least one area of specialization. (Collaboration, Enterprise Networking –Routing, Switching, Security or Wireless or Data Centre experience. -Competitive knowledge including solution, technology and product offerings. -Understanding and conversant about company, competitors, technologies, solutions, product strengths, weaknesses, opportunities and threats. -Excellent written and verbal communication, listening, negotiation and presentation skills. -Ability to work effectively, add value as a team member. -Demonstrated technical knowledge and consultative skills.
-Excellent language skills in English’
Nice to have skills: n/a
What is the resource going to do: ‘Essential Duties:
IBM is currently looking for a talented technical sales people to work as Pre-Sales Engineer’s within the Network Solution Design Organisation. The ideal candidate will ideally hold a CCNA or CCNP or CCDP , Juniper JNCIA, JNCIS-ENT, JNCIP-ENT and have pre-sales experience in following Architectures: Collaboration, Enterprise networking –Routing, Switching, Security or Wireless or Data Centre. The roles will be spread across our Organisation, Service Provider, Public Sector, & Enterprise Accounts.
You will partner with our Account Executives in a Pre-Sales technical role, showcasing Cisco, Juniper products and explaining features and benefits to customers-and designing and configuring products to meet specific customer needs. Gain access to the broad palette of Network technologies and applications in a variety of vertical markets. In additional to technological aptitude, and the ability to learn quickly and stay current, the ideal candidate’s interpersonal, presentation and troubleshooting skills evoke passion and confidence.
-Keep up-to-date on relevant competitive solutions, products and services.
-Provide technical and pre-sales support
-Perform technical presentations for customers, and prospects.
-Provide quotes for Account Representatives.
-Working closely with IBM Account Executives across Europe and provide support on sales process.
– knowing Cisco, Juniper promotions in order to provide the best price/performance solution design.’
Other related info: n/a

Application Integration and Workflow Developer

Request details:
Request no.: 1746
Request short description:  Application Integration and Workflow Developer
Travel required: potentially, up to 20% of the time
No. of resources needed: 1
        Working Time: 8×5, Mo-Fr: 9:00 – 18:00, Availability to work outside normal working hours
Requested skills:
Mandatory skills: Good understanding of cloud & virtual infrastructures, with emphasis on openstack and vmware type environments (but not necessarily bound to)
Good understanding and experience with: Python, APIs integration, REST
Ability to build processes based on input and output data, outcomes required and non-functional requirements
Proven experience in understanding able to interact, debug and able to customize the software that you are interacting/integrating with, and its APIs/interfaces/functionalities, etc.
Analytical and development oriented mindset and approach (understanding quality assurance, error handling, design for errors/failure, various levels and types of testing, etc.)
Ability to work collaboratively in a global team environment or independently as the situation requires.
Good understanding of reusability and modularity concepts and approaches.
Good written and verbal communication skills.
Ability to understand complex architectures and systems
Any additional programming languages or platforms (Django, Docker, Openstack, JavaScripting, Java, J2EE, C++, BPM)
Nice to have skills: ICO
Service Now, Remedy, Tivoli* product suites (like IEM/TEM, TSM), Maximo/SCCD/ISM, etc.
Networking and Software Defined Networking
Storage and Software Defined Storage
JIRA, BitBucket/Git/GitHub
Understanding and experience with Agile Methodologies
Understand the current standard workflow offering, approach, methodology and the overall mission.
Analyze client requirements, match these against the existent offerings if required and implement the code as per the design documentation
Provide detailed and comprehensive documentation of the implementation able to be used by both test team and support teams
Prepare, present and get sign-off from the client on the deliverables, once the design and requirements phase has been completed.
Raise relevant issues to the design team before the implementation phase begins.
Work with Managers, Project Managers and Scrum Leads on project reporting, project status, closure tasks, like deliverables sign-offs, lessons learned, etc.
In order to be able to satisfy all of the above, you need to have a very good understanding of the current service offerings, organizational structure and key stakeholders. Once you have passed the ramp-up period, you will also be involved in the technical strategy related discussions, forums and boards.
What is the resource going to do: The resource will be integrating applications and systems from different vendors, using a variety of tools and programming language, with emphasis on python, API calls and REST, but not bound to.
Other related info: n/a

IT Specialist

Request details:
Request no.: 1748
Request short description: IT Specialist
Travel required: n/a
No. of resources needed: 2
        Working Time: Monday till Friday, 09:00-18:00
Requested skills:
Mandatory skills: Good understanding of cloud & virtual infrastructures.
Good understanding and experience with Linux operating systems, experience with hardening Linux systems.
Good understanding and experience in working with Tomcat and Apache.
Ability to build processes based on input and output data, outcomes required and non-functional requirements
Proven experience in understanding able to interact, debug and able to customize the software that you are interacting/integrating with, and its APIs/interfaces/functionalities, etc.
Analytical and development oriented mindset and approach (understanding quality assurance, error handling, design for errors/failure, various levels and types of testing, etc.)
Ability to work collaboratively in a global team environment or independently as the situation requires.
Good understanding of reusability and modularity concepts and approaches.
Good written and verbal communication skills.
Nice to have skills: Understanding and experience with Agile Methodologies
Experience with Unix systems.
Understanding and experience with relational databases.
What is the resource going to do: The resources will be responsible for administering Linux servers and application servers existing within customer’s environment.
Other related info: n/a

DB2 Administrator

Request details:
Request no.: 1750
Request short description: DB2 Administrator
Travel required: No
No. of resources needed: 1
        Working Time: Working days: Monday to Friday
Working hours: 09:00 – 18:00
Availability for on-call outside of business hours (severity 1)
Requested skills:
Mandatory skills: Basic  knowledge of DB2 DBA UDB
Working Knowledge of HACMP, HADR in DB2 UDB environment
Working knowledge of Unix
Experience with backup strategies and backup technologies
Ability to work well with the team and on various projects
Willingness to learn new things and extremely flexible if workflow is changing
Fluent English (spoken and written)
Communicative competence (pro-active)
Nice to have skills:  ITIL Certified
Training skills in order to mentor junior team members
Ability to conceptualize problems
Experience with automation tools (i.e. Puppet / Chef etc.)
Ability to work under pressure and remain decisive
Proficient in at least 1 programming/scripting language i.e. SQL
Experience with system monitoring tools and analyzing results
Bachelor degree, with a technical major such as Engineering or Computer Science
What is the resource going to do: Who you are:
You will be involved in L2 and L3 activities, troubleshooting Database & key responsible for Migration & Upgrading activities. Usage of database catalogs, Space management, Use export/import, DB2move, Load utility , Use of problem and change management tools, Managing Archive log files
What you’ll do:
User management .
Backup and recovery methods including point in time recovery.
Backup and recovery using DB2 backup and restore commands .
Support Application Development, Testing, and Functional Teams with DB related issues
Promote DB2 related structure changes
Creation and maintenance of database objects (tables, columns, indexes, etc)
Troubleshoot performance issues, configuration and apply fixes
Create scripts in order to automate certain tasks
Structure, draft and review technical documentation, document technical requirements and processes
Responsible for uptime, performance, reliability, scalability, security and high availability of infrastructure machines
Trouble shooting database issues using db2diag and notification logs, snapshot, event monitor, db2hc or enabling hmon.
Other related info: n/a

Junior AIX Administrator

Request details:
Request no.: 1754
Request short description: Junior AIX Administrator
Travel required: No
No. of resources needed: 2
        Working Time: Monday to Friday 09:00 to 18:00
Availability for on call support outside business hours
Requested skills:
Mandatory skills: Soft skills
• Ability to structure, draft and review technical documentation
• Ability to work under pressure and remain decisive
• Should be able to mentor junior member of the team
• Should act as a role model
• Willingness to learn new things
• Extremely flexible if workflow is changing
• Fluent English (spoken and written)
• Communicative competence (pro-active)
• Team player
• A very positive attitude towards life
• Highly motivated
Technical Skills
• Experience with AIX 4.3 – AIX 7.1
• HMC, VIO, NIM, LPAR, Live partition Mobility Skill
• Experience with Backup software and strategies
• Familiarity with RAID disk technologies & SAN infrastructure
Nice to have skills: n/a
What is the resource going to do: As UNIX / AIX Administrator you will be part of our Server Management Unit, which provides support for the base operating system on servers by implementing standard OS parameter configuration and version levels. These services include providing support of the Operating System configuration and associated file systems, log files, processes, problem determination, problem resolution, software, administration tools, utilities, security, and hardware. Administrative tools are installed to allow support to be provided locally or from a remote location. Standard problem & change control processes are followed.
What you’ll do:
– Install and support the server operating system, system management software and operating system utilities including upgrades
– Manage the operating system configuration
– Manage file systems and print queues
– Monitor and maintain operating system log files
– Recommend operating system updates and configuration modification
– Apply operating system patches as required
– Provision of new LPARs, VIOs
– Create and update technical documentation
– 3rd party vendor coordination and escalation
– Maintain tools for remote management and alert monitoring
– Maintain the hardware and software configuration server information
– Manage System ID’s and domain structure
Other related info: n/a

Distributed Infrastructure Services Solution Manager - System Architect with Italian

Request details:
Request no.: 1760
Request short description: Distributed Infrastructure Services Solution Manager – System Architect with Italian
Travel required: No
No. of resources needed: 4
        Working Time: 8×5 (9:00-18:00)
Requested skills:
Mandatory skills: “- Server hardware and associated operating systems with a focus on Intel technology ( Lenovo, Cisco, Dell), Microsoft Windows Server/Active Directory, Linux, Unix;
– Virtualisation technology on Intel platforms, especially VMware vSphere and Red Hat, KVM;
– Storage  subsystems components;
– Fluent English and Italian (spoken and written);
Nice to have skills: “- Networking solutions including routers, switches, load balancers, wireless with focus on Cisco and VMware vSwitches, DNS and Load balancing technologies;
– Storage subsystems including storage switches, fiber data fabric networks, along with storage management/monitoring tools, backup technologies;
– Security applications including anti-virus, syslog, security analysis, data loss protection tools;
– Capacity and performance analysis, data collection and reporting for server,  storage and network;
What is the resource going to do: The Distributed Infrastructure Architect will develop Information Technology (IT) architecture, designs, and deploying solutions for distributed infrastructure environments.
Main Responsibilities:
– Performs critical evaluation and selection of hardware and sofware components (including appropriate vendors and partners);
– Estimates the services required within the solution design;
– Interacts with all stakeholders (Extended technical team, Sales Team, Deal Hub etc) in order to manage the deal within all organisations;
– Understands customer requirements based on which he/ she creates and delivers technical solution design (Italian);
– Makes a preliminary technical analysis of RFQ/RFP/Tender in order to address and evaluate possibility to deliver (GO/ NO GO) along with the sales team;
– Works effectively and autonomously in extended teams.
Other related info: n/a

Resiliency Infrastructure Services Solution Manager - System Architect with Italian

Request details:
Request no.: 1761
Request short description: Resiliency Infrastructure Services Solution Manager – System Architect with Italian
Travel required: No
No. of resources needed: 4
        Working Time: 8×5 (9:00-18:00)
Requested skills:
Mandatory skills: “- Platform skills: IBM System Z, P, I;
– OEM : Intel, Virtualized environment. HP UX, Oracle SAP;
– Knowledge of data replication techniques by storage subsystem or back-up replication VTL;
– Knowledge of main backup products: TSM, BRMS, Netbackup, EMC networker;
– Infrastructure skills: Knowledge of local RS data center, capacity  & installation planning, physical layout and cabling;
– Knowledge of SAN components and work area recover;
– Knowledge of LAN and WAN infrastructure;
– Knowledge of work area recovery: phone calls rerouting, switchboard, virtual desktop, physical platform deployment;
– Fluent English and Italian (spoken and written);
Nice to have skills: n/a
What is the resource going to do: The Resiliency Infrastructure Architect performs solution design for resiliency offering according to the job description in place.
Main Responsibilities:
– Performs critical evaluation and selection of hardware and sofware components (including appropriate vendors and partners);
– Understands customer business requirements for Disaster Recovery plan and Business Continuity Solutions;
– Estimates the services required within the solution design;
– Interacts with all stakeholders (Extended technical team, Sales Team, Deal Hub etc) in order to manage the deal within the organisation;
– Understands customer requirements based on which he/ she creates and delivers technical solution design (Italian);
– Makes a preliminary technical analysis of RFQ/RFP/Tender in order to address and evaluate possibility to deliver (GO/ NO GO) along with the sales team;
– Works effectively and autonomously in extended teams.
Other related info: n/a
 
 
 
 
 

Midrange/ Managed Service Infrastructure Solution Manager with Italian

Request details:
Request no.: 1762
Request short description: Midrange/ Managed Service Infrastructure Solution Manager with Italian
Travel required: No
No. of resources needed: 4
        Working Time: 8×5 (9:00-18:00)
Requested skills:
Mandatory skills: “- Knowledge of networking solutions including routers, switches, load balancers, wireless with focus on Cisco and VMware vSwitches, DNS and Load balancing technologies;
– Knowledge of storage subsystems including storage switches, fiber data fabric networks, along with storage management/monitoring tools, backup technologies;
– Knowledge of security applications including anti-virus, syslog, security analysis, data loss protection tools;
– Knowledge of capacity and performance analysis, data collection and reporting for server, storage and network;
– Fluent English and Italian (spoken and written);
Nice to have skills: “- Knowledge of midrange infrastructure technologies and architectures on Wintel OEM infrastructures (Lenovo, Cisco, Dell etc.), Unix (IBM, HP), Linux;
– Virtualisation Technologies and  Storage  subsystems components.
What is the resource going to do: The Midrange/ Managed Service Infrastructure Architect has a demonstrated technical knowledge of Open Wintel and Unix environment, aiming to solution outsourcing scenarios for Client IT infrastructures.
Primary objective consists of Information Technology (IT) architecture, designs, and deploying solutions for:
– Server hardware and associated operating systems with a focus on Intel technology (Lenovo, Cisco, Dell), Microsoft Windows Server/Active Directory, Linux, Unix;
– Virtualisation technology on Intel platforms, especially VMware vSphere and Red Hat, KVM.
Main Responsibilities:
– Performs critical evaluation and selection of hardware and sofware components (including appropriate vendors and partners);
– Estimates the services required within the solution design;
– Interacts with all stakeholders (Extended technical team, Sales Team, Deal Hub etc) in order to manage the deal within all organisations;
– Understands customer requirements based on which he/ she creates and delivers technical solution design (Italian);
– Makes a preliminary technical analysis of RFQ/RFP/Tender in order to address and evaluate possibility to deliver (GO/ NO GO) along with the sales team;
– Works effectively and autonomously in extended teams.
Other related info: n/a

Operation Management Infrastructure Solution Manager with Italian

Request details:
Request no.: 1764
Request short description: Operation Management Infrastructure Solution Manager with Italian
Travel required: No
No. of resources needed: 4
        Working Time: 8×5 (9:00-18:00)
Requested skills:
Mandatory skills: “- Knowledge of middleware technologies in the service management area, such as the following:
IBM IT Service Management sw products (such as IBM Control Desk)
IBM IT Operations Mgmt sw products (such as IBM BigFix suite)
IBM Netcool suite products (such as IBM Netcool/OMNIbus)
IBM Spectrum suite of products (such as IBM Spectrum Protect)
Best if also knolwedge on competition technologies, such as Nagios, ServiceNow or CA.
– Capability to design Service Management solutions (such as avalability, configuration mgmt, change mgmt, service desk solutions)
– Capability to design Managed Services (e.g.: Server Management Service)
– Capacity and performance analysis, data collection and reporting for server, storage and network;
– Fluent English and Italian (spoken and written)
Nice to have skills: “- ITIL Knowledge – Knowledge of IT Governance including IT organisation design – Good knowledge of IBM design methodologies (such as Team Solution Design, Unified Method Architecture or similar design methods).
What is the resource going to do: General Description:
The Cloud Infrastructure Architect role concentrates on the development and design of IT Transformation solutions that support the business requirements of the client and moreover the design of systems to manage the infrastructure and applications used by the client.  Solution responsibility can include infrastructure strategy and design, systems strategy and design, communications strategy and design, and data center strategy and design.  Included in the focus areas are the critical evaluation and selection of the software and hardware components (including partners)of the infrastructure. Best practices in this role use reference architectures and service product assets to develop conceptual and detailed designs. Infrastructure Architects are responsible for performance, availability and scalability of the solution and the impact on the client’s infrastructure.
Main Responsibilities:
– Performs critical evaluation and selection of hardware and sofware components (including appropriate vendors and partners);
– Estimates the services required within the solution design;
– Interacts with all stakeholders (Extended technical team, Sales Team, Deal Hub etc) in order to manage the deal within the organisation;
– Understands customer requirements based on which he/ she creates and delivers technical solution design (Italian);
– Makes a preliminary technical analysis of RFQ/RFP/Tender in order to address and evaluate possibility to deliver (GO/ NO GO) along with the sales team;
– Works effectively and autonomously in extended teams.
Other related info: n/a

Batch Administrator with French

Request details:
Request no.: 1771
Request short description: Batch Administrator with French
Travel required: No
No. of resources needed: 1
        Working Time: Working days: Monday to Friday and Romanian public holidays
Working Hours: in 2 shifts covering 08:00 – 21:00
On call support required outside business hours
Requested skills:
Mandatory skills: Compulsory skills:
Fluency in spoken and written French and English
Experience in Linux administration
Fast learner
Great communication skills
Nice to have skills: Skills, Knowledge & Experience
• Good knowledge in Linux Administration
• Familiarity with  Axway Gateway and Dollar Universe platforms
• Familiarity with network infrastructure.
• Liaise with vendors and professional services.
• Knowledge of Server Applications.
• Understanding of patch management software.
• Understanding of network applications, email servers, databases, file shares.
• Strong communication and teamwork skills
• Strong technical problem solving skills
• Ability to learn and apply new technology and methodologies in a distributed environ-ment
• Ability to solve problems quickly and completely
What is the resource going to do: Tasks and Activities
• Availability to work on-call
• Administration of Dollar Universe platform
• Administration of Axway Gateway file transfer platform
• Coordinate with vendor in resolving product issues
• Configuration parameters of $Universe and Axway Gateway
• Troubleshoot issues for the specific competency
• Promote and maintain server patch management practices.
• Provide metrics for capacity management purposes.
• Assist in verifying all documentation is accurate and maintained
• Troubleshoot performance issues and hardware failures and apply fixes
• Event Management (analyze alerts and logs)
• Incident handling
• Problem resolution
• Root Cause Analysis
• Initiate, assess, test, verify, document and quality assure system updates
• Create and implement change requests for incidents/problems as needed
• Provide technical assistance and expertise to customer’s administrators and SMEs in French language
Other related info: n/a

Oracle Database Server Administrator with French

Request details:
Request no.: 1772
Request short description: Oracle Database Server Administrator with French
Travel required: No
No. of resources needed: 1
        Working Time: Working days: Monday to Friday and Romanian public holidays
Working Hours: in 2 shifts covering 09:00 – 21:00
On call support required outside business hours
Requested skills:
Mandatory skills: Compulsory skills:
Fluency in spoken and written French and English
Experience in Oracle DB Administration
Experience in complex server configuration and support
Fast learner
Great communication skills
Nice to have skills: Skills, Knowledge & Experience
• Strong knowledge in Oracle Database Server administration
• Willing to learn new technologies, like IBM DB2, MS SQL Server
• Familiarity with network infrastructure.
• Knowledge of Server Applications.
• Understanding of patch management software.
• Familiarity with Backup software and strategies.
• Strong communication and teamwork skills
• Strong technical problem solving skills
• Ability to learn and apply new technology and methodologies in a distributed environ-ment
• Ability to solve problems quickly and completely
What is the resource going to do: Tasks and Activities
• Availability to work on call
• Maintenance of datacenter infrastructure
• Monitor server performance and availability
• Troubleshoot issues for the specific competency
• Promote and maintain server patch management practices.
• Provide metrics for capacity management purposes.
• Troubleshoot performance issues, troubleshoot DB configuration and apply fixes
• Event Management (analyze alerts and logs)
• Incident handling
• Problem resolution
• Root Cause Analysis
• Initiate, assess, test, verify, document and quality assure system updates
• Create and implement change requests for incidents/problems as needed
• Provide technical assistance and expertise to customer’s administrators and SMEs in French language
Other related info: n/a

Linux System Administrator with French

Request details:
Request no.: 1773
Request short description: Linux System Administrator with French
Travel required: No
No. of resources needed: 1
        Working Time: Working days: Monday to Friday and Romanian public holidays
Working Hours: in 2 shifts covering 09:00 – 21:00
On call support required outside business hours
Requested skills:
Mandatory skills: Compulsory skills:
Basic French language – spoken and written
Experience in Linux administration
Experience in complex server configuration and support
Fast learner
Great communication skills
Nice to have skills: Skills, Knowledge & Experience
• Strong knowledge in Linux Administration
• Familiarity with RAID disk technologies & SAN infrastructure
• Familiarity with network infrastructure.
• Liaise with vendors and professional services.
• Knowledge of Server Applications.
• Understanding of patch management software.
• Familiarity with Backup software and strategies.
• Knowledge and understanding of network applications, web servers, email servers, firewalls, databases, file shares and print servers. • Strong communication and teamwork skills
• Strong technical problem solving skills
• Ability to learn and apply new technology and methodologies in a distributed environment
• Ability to solve problems quickly and completely
• Experience in AIX administration
• AS 400
• Windows Server
• Citrix
• VMWare
• DB (DB2; Oracle; MSSQL)
What is the resource going to do: Tasks and Activities
• Availability to work on call
• Maintenance of datacenter infrastructure
• Monitor server performance and availability
• Troubleshoot issues for the specific competency
• Performing SAN administration, management and configuration
• Promote and maintain server patch management practices.
• Provide metrics for capacity management purposes.
• Troubleshoot performance issues, troubleshoot OS configuration and hardware failures and apply fixes
• Event Management (analyze alerts and logs)
• Incident handling
• Problem resolution
• Root Cause Analysis
• Initiate, assess, test, verify, document and quality assure system updates
• Create and implement change requests for incidents/problems as needed
• Provide technical assistance and expertise to customer’s administrators and SMEs in French language
Other related info: n/a

System Administrator for Enterprise Backup Solutions in French

Request details:
Request no.: 1774
Request short description: System Administrator for Enterprise Backup Solutions in French
Travel required: No
No. of resources needed: 1
        Working Time: Working days: Monday to Friday and Romanian public holidays
Working Hours: in 2 shifts covering 09:00 – 21:00
On call support required outside business hours
Requested skills:
Mandatory skills: Compulsory skills:
Fluency in spoken and written French and English
Experience in Backup Management with IBM Tivoli Storage Manager
Experience in complex server configuration and support
Fast learner
Great communication skills
Nice to have skills: Skills, Knowledge & Experience
• Strong knowledge of IBM Tivoli Storage Manager
• Familiarity with RAID disk technologies & SAN infrastructure
• Familiarity with network infrastructure.
• Liaise with vendors and professional services.
• Knowledge of Server Applications.
• Strong knowledge of Backup software and strategies.
• Understanding of network applications, web servers, email servers, firewalls, databases, file shares and print servers.
• Strong communication and teamwork skills
• Strong technical problem solving skills
• Ability to learn and apply new technology and methodologies in a distributed environ-ment
• Ability to solve problems quickly and completely
• Strong knowledge of other backup software solutions, like NetBackup
• Unix, Linux, AIX, SAN
• OS/400
• Windows Server
• Citrix
• VMWare
• Database administration (DB2; Oracle; MSSQL)
What is the resource going to do: Tasks and Activities
• Availability to work on call
• Maintenance of datacenter infrastructure
• Monitor server performance and availability
• Troubleshoot issues for the specific competency
• Performing SAN administration, management and configuration
• Promote and maintain server patch management practices.
• Provide metrics for capacity management purposes.
• Troubleshoot performance issues, troubleshoot OS configuration and hardware failures and apply fixes
• Event Management (analyze alerts and logs)
• Incident handling
• Problem resolution
• Root Cause Analysis
• Initiate, assess, test, verify, document and quality assure system updates
• Create and implement change requests for incidents/problems as needed
• Provide technical assistance and expertise to customer’s administrators and SMEs in French language
Other related info: n/a

Tivoli Monitoring Administrator with French

Request details:
Request no.: 1775
Request short description: Tivoli Monitoring Administrator with French
Travel required: No
No. of resources needed: 1
Working Time: Working days: Monday to Friday and Romanian bank holidays
Working Hours: in 2 shifts covering 09:00 – 21:00
Requested skills:
Mandatory skills: Compulsory skills:
• Basic French language – spoken and written
• Experience with IBM Tivoli Monitoring administration
• Fast learner
• Great communication skills
Nice to have skills: Skills, Knowledge & Experience
• Strong communication and teamwork skills
• Strong technical problem solving skills
• Ability to learn and apply new technology and methodologies in a distributed environ-ment
• Ability to solve problems quickly and completely
• Unix, Linux, AIX, SAN
• AS 400
• Database Systems (DB2; Oracle; MSSQL)
What is the resource going to do: Tasks and Activities
• Maintenance of datacenter infrastructure
• Monitor server performance and availability
• Maintenance of the Fault and Performance Management tools (IBM Tivoli Monitoring, Nagios, Cacti, Netcool or equivalent)
• Promote and maintain server patch management practices.
• Provide metrics for capacity management purposes.
• Troubleshoot performance issues, troubleshoot OS configuration and hardware failures and apply fixes
• Event Management (analyze alerts and logs)
• Incident handling
• Problem resolution
• Root Cause Analysis
• Initiate, assess, test, verify, document and quality assure system updates
• Create and implement change requests for incidents/problems as needed
• Provide technical assistance and expertise to customer’s administrators and SMEs in French language
Other related info: n/a

Hybrid Voice Infrastructure Engineer

Request details:
Request no.: 1781
Request short description: Hybrid Voice Infrastructure Engineer
Request date: 3/13/2017
Travel required: Applicable
No. of resources needed: 2
Working Time: Working Days – Monday to Friday
Working Hours – 3 shifts covering the following time intervals:
• Shift 1: 7:00 16:00
• Shift 2: 9:00 18:00
• Shift 3: 14:00 23:00
Requested skills:
Mandatory skills: MINIMUM QUALIFICATIONS:
• Advanced knowledge of Telecom operations support (PBX, IVR, Carrier Ops, Call Processing, Network Management)
• Advanced knowledge of PBX and IVR routing schemes, capabilities and concepts
• Advanced knowledge of customer support call flows and network architectures
• Comprehensive knowledge of protocols associated with the VoIP environment, such as: VLANS, SIP, QoS, 802.1x, ISE, DNS, AD, LDAP and DHCP
• Understanding of Qualify of Service (QLS)
• Strong hands-on knowledge of SIP, SCCP, H.323, TCP/IP protocols and codecs
• Advanced knowledge of PBX systems, SIP Trunking, SDP and SRTP/TLS/DTLS
• Experience with several different VoIP phone brands (E.g. Polycom, Avaya, Cisco, etc.)
• Hands on VOIP and Network experience required
• Experience in multi-vendor routing and switching infrastructure, including Data and VoIP VLANs, VPN Routing Protocols (E.G. MPLS, IPSEC, etc.)
• Ability to conduct research into IP telephony issues and products
• Experience with session border controllers (E.g. Avaya SBC and Cisco UBE, etc.)
• Basic Linux experience
• Ability to run basic commands and go through logs for troubleshooting purposes
Nice to have skills: Nice to have SKILLS/EQUIPMENT:
• Experience with Solar Winds/Nagios software for network/ VoIP monitoring
• Experience with/ knowledge of network management tools such as: Cisco Prime Provisioning /Avaya Provisioning
• Avaya, Nortel, Genesys and other Telecom focused certifications highly desired
• Certifications: CCNA Voice/Collaboration, CCNP Voice/Collaboration and/ or Avaya AIPS, ACIS
• Experience with Text To Speech applications (TTS) and Automated Speech Recognition (ASR)
• Experience with ININ
• Knowldge of Voice XML or CCXML
What is the resource going to do: Responsibilities:
• Troubleshoot & resolve VoIP related issues such as dropped calls, DTMF issues, failed calls, one-way audio, etc in a timely fashion
• Provide telephony support related to technical issues involving various telecommunications services such as VoIP, voicemail, analog, and vendor specific hardware and software
• Work with telecommunications carriers for installation and troubleshooting of voice & data circuits
• Troubleshoot and conduct administrative tasks for voice servers
• Address system alerts and notifications from the remote monitoring and management system based on service tickets
• Monitor, analyze and fine tune network & server performances, ensuring high availability of services with zero downtime
• Monitor, analyze and resolve network/server bottlenecks LAN, VoIP carrier issues, analyze Wireshark PCAPS, etc.
• Analyze and evaluate network performance in order to provide recommendations/ solutions for traffic flow/ security/ process optimization
• Install, configure and ensure maintenance of IP telephony servers, switches, routers & gateways
• Implement and support disaster recovery solutions
• Document systems to include system reviews and recommendations
• Establish & enforce agreed processes to meet SLAs
• Prioritize and resolve service request tickets including immediate escalation for urgent issue resolution
• Communicate with customer, project team and third parties as required (in regards to incident progress, impending changes, agreed outages etc.)
• Actively contribute to accurate project Knowledge Database (create new procedures, update existing procedures etc.)
• Ability to work in a fast-pace environment, ability to multi-task, change direction, effectively prioritize and meet deadlines
• Excellent customer service skills
Other related info: n/a

Tivoli Monitoring Administrator with French

Request details:
Request no.: 1786
Request short description: Software Deployment Specialist
Travel required: yes
No. of resources needed: 1
        Working Time: Working hours: 8×5 (8 hours per day, 5 days per week)
– Working shifts: 10:00-19:00 or 11:00-20:00 Monday to Friday
– Availability for on call support, flexible working hours, business travel
Requested skills:
Mandatory skills: o College degree in IT.
o Minimum 3 years IT professional experience
o Experience with software deployment tools (e.g. IBM BigFix, Microsoft System Configuration Manager – SCCM)
o Language skills: English – medium -> advanced
o Basic programming skills
o Quick learner
o Organizational, multi-tasking and prioritizing skills
o Ability to meet strict deadlines
o Ability to apply and build appropriate knowledge skills and experience
o Able to contribute to strategic thinking
o Ability to work unsupervised and be proactive
o Ability to work both independently and as part of a team
Nice to have skills: o Knowledge of ITIL best practices
o Database and Scripting knowledge
o Knowledge of Mobile Device Management solutions
o Previous experience in similar roles
What is the resource going to do: Tasks and Activities
• Integration of the Software Packages into the Software Deployment Tool
• Software Deployment – Electronic Deployment (across the network) and installation of workstation software packages and/or other content from a central deployment point using deployment and installation tools with minimum or no end user intervention.
• Security Patch Management for Microsoft Products – Electronic deployment of the security patches released by Microsoft each month (for Microsoft products)
• Follow, maintain and improve the processes and procedures defined for the project assigned
• Maintenance of the Software Deployment Infrastructure
• Reporting and Documenting
• Participate in regular internal (IBM) and external (Customer) status meetings
• Ensures the service level agreements for the production environments are met by executing the deployment activities according to the agreed time schedule
• Level 2 Support – is comprised of technical support specialists, not residing at the Service Desk, who can resolve problems beyond Level 1 and Level 1.5. IBM defines Level 2 as having Level 1 problem determination skills, plus problem source identification and problem analysis skills. Level 2 support personnel may provide support remotely or locally and includes the following responsibilities:
o Solve the remainder of the problems not solved at Levels 1 or 1.5, short of defects in products
o Document actions in the record
o Perform root cause analysis when required
o Work with vendors (as appropriate) to resolve problems
o Assist in the use of supported products
o Recommend process and tool improvements
o Contact other support groups/organizations as required
o Interface with other systems, networks, and operating system environments
o Route to other levels of support as required
o Provide documentation and training for Level 1 and Level 1.5 support if applicable
o Communicate with other levels of support via telephony, client chat tools or IBM tools, ticketing system, emails
o Create and implement change requests for incidents/problems as needed
Other related info: n/a

Enterprise Application Integration Specialist: WebMethods

Job Description
Enterprise Application Integration Specialist: WebMethods

Travel required: no

Roles and Responsibilities:
 Develop software solutions using WebMethods middleware as the driver for integrating many client applications.
Must have Understanding the complete business rules created against the end to end processes
Identify the issue and fix it.
Skills:

  • webMethods 8.2 and newer
  •  Java1.6 SQL(Oracle, Informix)
  •  Unix Shell Scripting
  •  Hands on experience on required skills
  •  Good Communications skill

*Total years of experience required: 2-4 years.

Required Expertise
Core competencies include deep business process and industry expertise, advanced analytics and research capabilities, comprehensive IT infrastructure knowledge, and proven ability to implement enterprise solutions that deliver bottom-line business value.

Level : Novice-Journeyman

Project Management Officer

Project Administrator – Project Support

Job description:
The Project Management Office provides project support through ownership and management of project documentation and facilitation of project team communications.
This role works under the direction of the Project Manager to assist in driving projects to successful completion.
Responsibilities:
Project:
– Assist in Project Documentation creation
– Review and update Project Documentation
– Keep the project task plan up-to-date
– Keep track of project financials (budget, claim, travel costs, invoicing)
Working with Project Team members
– Assist the team and offer support, as necessary, to keep the project on track – Assist in driving the project to completion, as scheduled
Attending Meeting and Conference Calls
Reporting Project Status to Management
– Create reports, charts etc. for reporting project status to management.
Requirements:
• Bachelor’s Degree
• At least 1 year experience in Project Management tools and methodology
• At least 1 year experience in Finance/Accounting/Operations
• At least 1 year experience in MS Office skills (especially Excel)
• English: Fluent
Additional information:
Candidates for this role should also demonstrate:
– Excellent Communication Skills
– Team Working Skills
– An organized approach
– Logical thinking
– Detail-Orientation
– Ability to learn fast

Infrastructure Specialist - UNIX / Netezza

Infrastructure Specialist – UNIX / Netezza

Netezza DBA

The client is a large pharma company. They are looking for a Netezza DBA with a passion for analytics to join a high-profile Data project.
 Responsibilities
Monitoring utilization of the Netezza platform across all environments (DEV through Production), responding to system resource requirements and driving forward the capacity management and scalability strategy.
Working closely with developers and architect to advise and implement technical design best practice for coding standards, data distribution methods and performance tuning.

Acting as the central point of coordination between delivery team, platform and production support functions.

 

Working closely with project teams to design and implement the interface between SAS  Cognos and Netezza data warehouse appliance

 

Skills and Experience

Knowledge of SQL

Ability to Implement, manage and expand Security Framework based on user access requirements for various functional and business areas

 

Experience in Resource and Workload monitoring and management on SQL

Knowledge Linux

Physical data model optimization

Query optimization

Good understanding of Data Warehouse architecture

Expertise in Shell scripting

Ability to liaise with development teams, release management teams and Platform DBAs to facilitate development, deployment and release activities

Languages: English Mandatory

No. of positions: 1

Location: Bucharest

CIO Office - Test Specialist

CIO Office – Test Specialist –
E2E and Automation Test (Tester)
        Required experience:
– Rational Quality Manager (or similar tools)
– ISTQB would be desirable
– UI/Function Automation Framework (RFT/Selenium/QTP/Rational Robot etc)
– Interface automation (Soap UI/Service Test/Rest Client/Jmeter etc)
– Functional verification test
– System integration test or E2E test
-Test case design and execution
– Coding experience  (Java, VBS , Python, Ruby, Perl, JS, C#  etc)
– Basic understanding of automation framework.
– Database experience. (DB2/SQL server/My SQL/Oracle etc)
General and Tools
– Working knowledge of IBM Whitewater tools is preferred
– IBM’s Whitewater Agile tools being used including GitHub Enterprise, ZenHub, Mural, Slack, Travis CI, Docker containers, Bluemix, BlueCloud, Rational DOORS and RQM
– Working knowledge of IBM w3 connections, communities and Box
– Must have excellent English verbal and written communication skills
– Must be flexible to pick up work additional responsibilities as needed to support the rest of the team
– Must be able to cover or back fill other roles within the team as the need arises

No. of positions: 3
Location: Bucharest
Band: Novice

Required skills:
– Team Foundation Server experience
– Previous testing experience
– minimum 5 yrs testing experience (regression  Integration & UAT testing)
– writing test cases/test scripts experience
– advanced SQL skills  ability to write comples querries
– advanced English skills (French skills are not mandatory)

Number of positions: 1
Location: Bucharest
Band: Journeyman

BCR - Senior Tester

BCR – Senior Tester  
Experienced software tester
coordination skills
proven CRM experience
ALM, CRM (MS Dynamics)
team coordination

Languages: English mandatory
Location: Bucharest
No. of positions: 1
Level : Journeyman

BCR - Tester

BCR – Tester  
Required skills :
Software tester
ideally with CRM Experience
ALM, CRM (MS Dynamics)

Languages: English mandatory
Location: Bucharest
No. of positions: 1
Level : Journeyman

Nespresso - Scrum Test Analyst

Nespresso – Scrum Test Analyst 
Scrum Test Analyst
        Ensure the expected quality and accuracy of the software deliverables.
        Prepare and maintain the test cases for automated testing tools.
        Write and maintain the test scripts to validate each software component and demonstrate the business condition under test and the expected results (HP Quick Test Professional).
        Establish a test strategy accordingly with the TCoE best practices
        Participate in the development iteration and acquire competencies on the developed functionalities
        Provide feedback to the development team and ensure the work is carried out in accordance with the quality requirements and the agreed planning.
        Participate actively in the market and end-user acceptance phases.
        Provide estimates and feedback to the Software Development Manager for project scheduling purposes.
        Propose improvements
        Significant experience (5-10 years) of testing in complex environments and large companies.
        Significant experience with writing and executing functional test cases.
        Experience with analyzing and documenting complex technical issues.
        Experience with off-site test centers is a plus
Knowledge
        Significant experience (2-5 years) of people management
        Significant experience (5-10 years) of scrum testing
        Knowledge of development and testing methodologies
        Fluent in English (oral and  written)
        French speaker (oral and written) is plus
        Experience with HP tools (ALM, QTP, Performance Center, etc.)
        Experience on other ART tool

Foreign languages: English mandatory
Location: Bucharest
Band: Journeyman

Husi - Performance Tester

Husi – Performance Tester
Required skills:
Testcase execution (functional und non-functional)
Performance testing experience

Languages: English mandatory
Location: Bucharest
No. of positions: 1
Band: Novice

Taxud - Test Specialist

Taxud – Test Specialist 
Tester profile with bachelor degree

Min 2 yrs testing experience with j2ee applications    

Technical writing skills – has created & reviewed test plans  test case specification  test reports    

Familiar with software development lifecycle and tools    

Automated user interface testing and tools    

Testing of system to sytem interaction and tools  focused on web services  

Performance testing of J2EE applications and tools    

Rational tools experience is a plus    

Familiar with UNIX environment  

Solaris is a plus    

Familiar with Application Servers  

Weblogic is a plus    

Familiar with Enterprise Databases  Oracle is a plus

Required languages: English – fluent
Positions: 1
Band: Novice
Location: Bucharest

ATGlobal - L2 Support

ATGlobal – L2 Support 
Required skills:
Carry out L2 support and do small changes in L3
The technology is based on Progress OpenEdge (w/ some calculation components written in C), ActiveX components for the client, the OpenEdge Application Server and (Progress) OpenEdge DB

 

Requested languages: English mandatory

Band: Novice

No. of positions: 6

Location: Bucharest & Brasov

Husi - Test Specialist

Husi – Test Specialist 
Required skills:
Testcase execution (functional und non-functional)

Languages: English and German mandatory
No. of positions: 2
Band: Novice
Location: Bucharest & Brasov

DST - DevOps, CSA

DST – DevOps, CSA
Required skills :

I) Non-technical skills
1. Proficiency in English medium – writing, reading, speaking.
2. collaborative attitude, know how to work in teams and understand the need to work to perform.
3. The desire and commitment to learning. If we talk about GH proved through the outcomes and academic references they know how to learn and are able to do so.
4. Communication skills above average, are able to come forward and submit an idea in technical terms but also non-technical, depending on the nature of the audience.

II) Technical skills:

1. Technical Background, minimal IT knowledge.
2. Linux – Installation, administration.
3. DBMs, MS SQL Server, MySql knowledge
4. Application server knowledge and Apache HTTP server and Apache Tomcat experience.

Band: Novice
Location: Bucharest, Timisoara
No. of positions: 1

DST internship Networking

DST internship Networking – 3 months free of charge
Required skills:
General AIX  Windows 2003/2008  and zLinux Administration skills required. Have the ability to trouble shoot techincal problems. Also  Server Installation and configuration for HMC Skills  Virtualization on pSeries  xSeries  and zSeries  WebSphere Application Server  DB2  and IBM HTTP.

Nice to Have Skills:  Additional skills desired  but not required (willing to learn or already proficient in): Application Configuration with WebSphere LDAP  WebSphere Portal  WebSphere Caching Proxy  Tivoli products  Lotus Domino

No. of positions: 3
Location: Bucharest, Timisoara
Band: Internship

CMS - Network engineers

CMS – Network engineers 
Required skills:
AIX  Windows 2003/2008
zLinux Administration skills
Trouble shoot techincal problems
Server Installation and configuration for HMC Skills
Virtualization on pSeries  xSeries  and zSeries  WebSphere Application Server  
DB2  and IBM HTTP.

Nice to Have Skills:
Application Configuration with WebSphere LDAP  WebSphere Portal  WebSphere

Caching Proxy  Tivoli products  Lotus Domino

Languages – English mandatory
Location: Bucharest/Timisoara
Band: Novice
No. of positions: 5

Test Analyst/Test Executor

Client:

– an international banking services and consumer loan product provider operating in more than 10 countries across the globe

– fast growing business with expansion into new markets like China, Phillipines, Americas

 

Work Location:

– Remote (Romania CIC + limited travel for knowledge transfer to Czech Republic up to 2-3 weeks)

 

Requirements and responsibilities:

  • senior knowledge in SW Testing and testing methodology
  • Test Plan preparations
  • Test Cases preparations
  • Test Data preparations
  • Management of Test Execution and Test Execution itself
  • Defect Management
  • Reporting of execution state to management
  • Test execution evaluation
  • Management of small testing teams which can be built operatively for Test execution
  • Test automation knowledge

 

Tools/prg.languages:

  • Java
  • Selenium WebDrived
  • Junit
  • IntelliJ Idea
  • Visual Studio (VB6 / .NET)
  • Jira + Zephyre
  • Jenkins
  • SOAP UI
  • JDBC
  • Oracle DB, PL/SQL, SQL, XML

 

Banking sector experience is advantage

 

Language: English

No. of positions: 6

IT Security Project

Requirements:

–          Manage IT Security group of Projects – infrastructure areas.

–          Oversee project streams by aligning associated resources approaches with common and standardized processes, tools, techniques and templates.

–          Deliver standardized projects and project’s streams reporting based on common standards and templates.

–          Consolidate different project streams reporting and deliver project committees (incl. Steer Co) presentations.

–          Maintain a standardized repository for project-specific data.

–          Deliver project planning, execution and closure by providing templates and other support to resources and project manager.

–          Facilitate project meetings, gather feedback, consolidate project data, and ensure projects’ deliverables.

–          Deliver all other administrative tasks within streams project management.

Important note: the candidate must have strong and relevant experience in managing IT Security projects for at least 3 years ideally in security specialized companies.

C#

We are looking for a C# developer responsible for building web applications, from back-end services to their client-end counterparts.
· Translate user stories and use cases into functional applications
· Design, build, and maintain efficient, reusable, and reliable code
· Ensure the best possible performance, quality, and responsiveness of applications
· Identify bottlenecks and bugs, and devise solutions to these problems
· Help maintain code quality, organization, and automatization
· Work closely with the other team members
· Participate in planning and development activities
Experience with:
· .Net / C# – Senior/ Medior
· ASP MVC –Medior
· SQL – Medior/ Junior
· Web API – Medior/ Junior
· jQuery – Senior/ Medior
· Visual Studio

Languages – English mandatory
Location: Bucharest
No. of positions: 6

Proiect financiar bancar COBOL

Experience with:
COBOL, AS400, with CL and SQL.

Languages – English mandatory
Location: Bucharest
No. of positions: 10

Remote Technical Software Support Specialist (French, Italian, Spanish)

Request details:
Request no.: 1788
Request short description: Remote Technical Software Support Specialist (French, Italian, Spanish)
Travel required: Applicable
No. of resources needed: 1
Working Time: Working hours: 8×5 (8 hours per day, 5 days per week)
Requested skills:
Mandatory skills: Required Technical Skills
• Basic MS Windows Sever and UNIX administrative knowledge (installation, create/modify users, manage system settings and services)
• General IT administrative knowledge, basic notions and exposure to server architecture and operations (e.g. what is a cluster, load balancer, how to troubleshoot a user/sw error)
• Basic Networking knowledgeLanguage Requirements:
• Advanced / fluent English and at least one of the following: French, Italian, Spanish
• A combination of more of these languages or with other European languages is appreciated.

Required Soft Skills and Traits:
• Strong communication skills (oral and written)
• Excellent problem solving skills; logically and analytically minded
• Having the desire to tackle complex problems
• Exceptional motivation to develop a deep technical career
• Team collaboration
• Ability to perform under pressure
• Ability to multi-task
• Willingness to learn
• Willingness to travel

Additional information: *IBM will provide product and process training to support product specific environment.Nice to have skills:Nice to have skills for NSA (Network Service Assurance) support:
• Basic understanding of programming and or scripting concepts, preferably from a Java environment perspective (e.g. what is a class, what is a method or property, how to inherit)
• Basic web application architecture and functionality knowledge (e.g. what is a web server, what is HTTP, how does a web browser communicate with an application server, etc.)
• General Relational Database administration and SQL knowledge (e.g. how to use specific tools and create simple SQL commands)
• IBM Tivoli Monitoring (including the various agents)
• IBM Workload Scheduler
• IBM Tivoli Enterprise Management Server
• IBM Tivoli Enterprise Portal ServerWhat is the resource going to do:

We live in a moment of remarkable change and opportunity. Data and technology are transforming industries, society, and even the workplace—by creating professions that didn’t exist before the emergence of data, cloud, social and mobile.

As a member of the technical support center team, you would be responsible for providing remote technical software support for IBM software products to clients in Europe and Middle East Africa. At IBM, you’ll collaborate with extraordinary professionals in a creative environment to drive the future of Information Technology in the Internet-of-Things area.

Responsibilities:
• Resolve software related technical service requests
• Provide Level 1 remote technical support for IBM software products
• Analyze problems/situations, understanding problem impact on client business
• Perform software problem determination, problem source identification, and develop action plans to resolve software problems utilizing a range of tools, techniques, knowledge bases, and processes
• Perform problem situation management and end-to-end problem ownership
• Maintain positive client relationships even in severe and pressurized situations
• Contribute to high client satisfaction by meeting contractual obligations and customer expectations
• Engage next level of support where required and work together with global Level 1 and Level 2 Technical Support Teams

Other related info:n/a

 

Level 1 and 1.5 Support Specialist with German

Request details:
Request no.: 1801
Request short description: Level 1&1.5 Support Specialist with German
Travel required: N
No. of resources needed: 1
Working Time: Monday through Friday, 7:30 am until 10 pm
Saturday, 7:30 am until 4 pm, German&English (any other language is a plus)
Requested skills:
Mandatory skills: • Fluency in German & English (both written and verbal)
• Good General IT Knowledge
• Problem solver orientation
• Very good analytical skills
• Excellent communication and listening skills (both written and verbal)
• Strong communication and teamwork skills
• Team player
• Eagerness/willingness to learn
• Fast learner
• Ability to perform under pressure
• Ability to multi-task
• Ability to work in shifts
Nice to have skills: • Fluency in at least one of the following languages: French / Italian / Swedish / Spanish / Russian / Polish / Dutch / (written and spoken)
• Proven IT education or 1 year job experience  in customer support
• Proven remote support know-how (patches etc.)
• Customer facing experience
• Telephone skills with good voice tone and pitch articulation and overall speech quality
• Customer focus
• Positive attitude
What is the resource going to do: • Providing initial remote technical software & hardware support  to clients
• Consistently interacting with customer and supervisors to have the issue solved
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Logging all related activities for each customer query and handling client data securely
• Employing client ‘s standard support delivery methodologies and tools
• Performing in international software support delivery processes and environments
• Respond to requests for technical assistance in person, via phone, electronically
• Follow service desk procedures
• Performing problem management and end-to-end problem ownership
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information , changes and updates
• Make sure the process conformity and SLAs are accomplished
Other related info: n/a

IT Support Specialist in English and Italian

Request details:
Request no.: 1802
Request short description: IT Support Specialist in English and Italian
Travel required: No
No. of resources needed: 3
Working Time: 24X7 Actual shifts (including weekends, through rotation):
14:00 – 23:00
15:00 – 24:00
22:00 – 7:00
For IT skill, an additional shift is needed : 8-17 (Monday – Friday) and 9-14 (Saturday).
Requested skills:
Mandatory skills:  Fluency in English and Italian (both written and verbal)
• Specialized know how on Windows, Network, Active Directory, Databases
• Proven remote support know-how (patches etc.)
• Technical orientation
• Problem solver orientation
• Excellent communication and listening skills
• Strong communication and teamwork skills
• Team player
• Very good analytical skills
• Eagerness/willingness to learn and show a high degree of flexibility
• Fast learner
• Ability to perform under pressure
• Ability to multi-task
• Willingness to travel
• Ability to work in 24/7 shifts
• Customer focus
• Ability to learn and apply new technology and methodologies in a distributed environment based on an existing knowledge
• Ability to solve problems quickly and completely
• wiling to work in a project shared model
• Positive attitude
Nice to have skills: Customer facing experience
• Fluency in one of the following languages is a plus: Italian / Spanish / French / Dutch (written and spoken)
• Telephone skills with good voice tone and pitch articulation and overall speech quality
• Customer focus
• Proven IT education and 1 year job experience or 5 years of experience as an IT specialist
What is the resource going to do: Tasks and Activities:
• Receiving and handling contacts (phone calls, emails or self-service requests)
• Providing remote technical software support to clients
• Keeping track of changes as per agreed upon processes and procedures on a daily basis
• Identification and authentication of the user
• Monitoring the email inbox and the Self Service Requests queue
• Opening of an incident/request ticket with clear description in English in the ticketing tool
• Analyzing problems/situations, understanding problem impact on client business
• Classifying and making an initial assessment of incidents/service requests
• Resolving requests or solving incidents following instructions in a knowledge base. A resolution can also be a work-around of a known error
• Route all Service Desk non solvable incidents/service requests to the appropriate level support, based on agreed service levels
• Keeping users informed on how to get updates on request status and progress
• Responding to client queries, providing timely resolutions to client issues
• Knowledge of standard office applications such as MS Office, operating system Windows 7 , networking knowledge and server experience
• Performing in international software support delivery processes and environments
• Employing client‘s standard support delivery methodologies and tools
• Maintaining highest client satisfaction – performing problem management and end-to-end problem ownership
• Applying problem solving techniques
• Analyzing problems/situations, understanding problem impact on client business
• Interacting with client functions consistently until problem solutionAgents who complete satisfactory or exceptional service, may also be expected to:
• Provide technical expertise for activities under development or in deployment
• Drive and support technology based knowledge exchange within the Customer Support team
• Proactive research into the latest tools and technological developments to support the ongoing needs of the business
• Ensuring that work carried out by the Service Desk Team is executed in such a way as to comply with the available procedures
• Acting as a technical mentor/coach to all Service Desk agents
• Contributing to the maintenance and development of the technical competence of the agents through staff training
• Being available to discuss and resolve technical issues with other team members as necessary
• Investigating issues and finding resolution
• Participating at the ticket quality process and monitoring the quality of the services delivered to our customer
• Identifying spots for improvement and come with ideas for change
• Provide immediate support to Management when required
• Working closely with the PO / TL in order to make sure the team needs are acknowledged
Other related info: n/a